Five to Five Hotel

Location was excellent for easy access to the airport, but not in the downtown core. Hotel workers were friendly and helpful, and always on hand to assist with luggage, or any other needs. Bottled water was provided in the rooms, and there is a good restaurant on site, with lots of food options. If you ask for a back facing room, you get a spectacular view of Kigali. Free shuttle service to and from the airport is bonus! Send them your flight information in advance, and they will meet you at the airport exit, holding a sign with your name.

As a family with two little kids, we loved the fact that we had two double beds (one was probably 1,40 m and the other 1,60 m wide) in one room which is rare to find in Kigali in this price class. The airport pick-up service was on time, and top notch. The staff was really nice and helpful. The breakfast was great (don't expect a continental breakfast!). We particularly liked the location of the hotel because it is super authentic. You won't find any white people walking around on the streets as the quarter isn't one where expacts or diplomats live. We really liked that, and it was also save to walk around.

The free airport shuttle is a nice touch which I understand to be uncommon among hotels in Kigali (though this hotel is also closer to the airport). The free breakfast was much better than "continental" but not mind-blowing: a couple choices of hot foods, breads, fruit, juice, coffee and tea, with variety throughout the week we were there. The staff were also very nice, namely Claire who greeted us before the hotel's shuttle van (which was a bit late). Everything else pretty much functioned without a hitch; the room was tidied up every day, with water bottles and towels replaced as needed.

This hotel offers exceptional customer service! Despite our 3 a.m. arrival due to a delayed flight, a staff member was waiting for us at the airport. They were also incredibly helpful with printing documents and went above and beyond throughout our stay. The staff was outstanding, the hotel was spotless, and I highly recommend it!

Liked the airport pick-up, staff were very friendly and helpful, breakfast was basic although they were happy to make an omelet, food at dinner was okay. There's a bit of a garden below the restaurant at the back that might be nice to hang in, you can eat there as well.